Privacy Policy

This Privacy Policy describes how Sanavira collects, uses, and shares your personal data when you visit sanavira.com, use our services, place an order, or otherwise interact with us. “You” and “your” refer to you as a user of our services—whether as a customer, website visitor, or other individual concerned. Please read this policy carefully.

We may update this Privacy Policy from time to time, for example to comply with new legal requirements or changes to our services. The current “Last updated” date can be found at the top of this page. All changes will be published on this website.

We collect personal data in various ways: directly from you, such as contact details (name, address, email, phone number), order information (delivery address, payment details), account information (username, password), and support inquiries when you contact our customer service. This data is necessary to process your orders, manage accounts, organize returns, and communicate with you. We also automatically collect usage data through cookies and similar technologies, such as IP address, device information, browser type, and interactions with our website. This information helps us optimize our services and prevent fraud. Additionally, we receive data from third parties, such as payment providers for processing payments, shipping providers with delivery information, and analytics and advertising partners that help us improve our services.

The purposes of data processing include handling and shipping your orders, customer service and communication, personalization of offers and advertising, improvement of our website and services, as well as compliance with legal obligations and fraud prevention. Processing is carried out in accordance with the GDPR based on our legitimate interest or for the performance of a contract (Art. 6 para. 1 lit. b, f GDPR).

We use cookies to enable essential website functions, store your preferences, and analyze user behavior. Details about the cookies used by Shopify can be found in the official Shopify Cookie Policy. You can disable cookies in your browser, but this may affect the functionality of our website.

Your personal data is only shared with trusted service providers, such as IT hosting, payment processing, shipping, or analytics providers. Marketing partners receive your data only if you have given your consent. Data may also be shared if required by law or in the context of business transfers or mergers. We do not sell your data and take measures to protect your privacy.

Our website is not intended for children under 16 years of age, and we do not knowingly collect data from minors. Parents or legal guardians may contact us to request deletion of stored data.

We retain your data only as long as necessary for the respective purpose—for example, to fulfill contracts, comply with legal retention obligations, or defend legal claims.

Depending on your place of residence, you have various rights: access to stored data, correction of inaccurate information, deletion of your data, objection to certain processing activities, data portability, and withdrawal of consent. To exercise your rights, please contact us at support@sanavira.com

If you have concerns about the processing of your data, you can contact us at any time. You also have the right to lodge a complaint with a data protection supervisory authority.

As our website is operated via Shopify, your data may be transferred to countries outside the EU. Recognized safeguards such as the EU Commission’s Standard Contractual Clauses are used to ensure the protection of your data.

If you have any questions about data protection at Sanavira or wish to exercise your rights, you can reach us at:

📧 support@sanavira.com